Last updated: March 28, 2019
By using this website and/or by using our Services, you consent to the data practices prescribed in this statement.
Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.
How we collect information about you
When you visit the Nova website, we collect information sent to us through your computer, mobile phone, or other access device. This information may include your IP address, device information including, but not limited to, identifier, device name and type, operating system, location, mobile network information, and standard web log information, such as your browser type, traffic to and from our site, and the pages you accessed on our website. You must be at least 18 years old, or of the applicable age of majority, in order to use Nova Services.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.
When using Nova Services, certain personal information may be collected, including, but not limited to, name, phone number, government issued identification documents (such as a passport, or a driver’s license), social security number, proof of address document (such as a bank statement, or utility bill).
How we protect and store personal information
Nova takes reasonable precautions, as described herein, to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
We store and process your personal and transactional information, on our computers in the United States and elsewhere in the world where Nova facilities or our service providers are located, and we protect it by maintaining physical, electronic, and procedural safeguards in compliance with applicable U.S. federal and state regulations. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.
We store our customers’ personal information securely throughout the life of the customer’s Nova Account. Nova will retain your personal information for a minimum of five years or as necessary to comply with our legal obligations or to resolve disputes.
How we use the personal information we collect
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:
Provide Nova Services and customer support you request;
Process transactions and send notices about your transactions;
Resolve disputes, collect fees, and troubleshoot problems;
Comply with applicable laws and regulations;
Prevent and investigate potentially prohibited or illegal activities, and/or violations of our posted user terms;
Fulfill requests from Law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to Nova;
Customize, measure, and improve Nova Services and the content and layout of our website and applications;
Deliver targeted marketing, service update notices, and promotional offers based on your communication preferences; and
Compare information for accuracy and verify it with third parties.
We will not use your personal information for purposes other than those purposes we have disclosed to you, without your permission. You may opt out of having your personal information shared with third parties, or from allowing us to use your personal information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained your authorization. If you choose to so limit the use of your personal information, certain features or Nova Services may not be available to you.
Your access to and control over information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Express any concern you have about our use of your data.
We are a regulated Financial Institution in the United States and per the applicable Bank Secrecy Act provisions, we will retain Personal Information that has been obtained as a part of our Customer Identification Program for a minimum period of 5 years after an account has been closed or become dormant.
How you can contact us about privacy questions
If you have questions or concerns regarding this policy, or if you have a complaint, you should first contact us at firstname.lastname@example.org.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. When you access our website, we, or companies we hire to track how our website is used, may place small data files called “cookies” on your computer. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.